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Dr. Mikael Lind
Associate Professor
University of Borås Jönköping International Business School Linköping University |
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Research Areas |
Pragmatist IS Research on Co-design of Business and IT
My overall research orientation is pragmatic approaches for the co-creation of information systems and business practices in concert. As pragmatic researcher you pay special interest to actions performed by humans and artifacts in organisational settings. Some key publications in this area are:
Dietz J.L.G, Goldkuhl G., Lind M., Reijswoud V.E. van (1998) ”The Communicative Paradigm for Business Modelling – A Research Agenda” in Goldkuhl G., Lind M., Seigerroth U. (Eds) Proceedings of the Third International Workshop – The Language Action Perspective on Communication Modelling, Jönköping International Business School, Sweden
Lind M. (2005) “Contextual Understanding of Information Systems – Characteristics of Process Oriented Information Systems”, accepted to the Australasian Conference on Information Systems 2005, November 30 – December 2 2005, Sydney, Australia
Lind M. (2007) The Role of Pragmatic Frameworks in Information Systems Research, in Ahlsén et al (Eds.) Communication - Action - Meaning. A Festschrift to Jens Allwood, Department of Linguistics, Göteborg University, Sweden, pp. 173-190 [Download]
Lind M., Seigerroth U., Forsgren O., Hjalmarsson A. (2008) Co-design as social constructive pragmatism, The Inaugural meeting of The AIS Special Interest Group on Pragmatist IS Research (SIGPrag 2008) at International Conference on Information Systems (ICIS2008), France [Download]
This overall orientation could be divided into four different research areas in which I have specialised and made contributions to:
To conceive organisational work as business processes during change work has been a popular approach since the late eighties. Business processes are often modelled as as-is and/or designed as to-be, but there are also other focal areas needed for informing change such as problem analysis, goal analysis, and strength analysis. On a pragmatic conception information systems are to be seen as action and communication systems. Outside the IS-field the basic conception of business processes has been to essentialise business processes as transformation, i.e. the transformation of input to output. To get information systems and business practices to play in concert it is however a need for acknowledging co-ordinative dimensions of business processes. From a pragmatic stance this is done in acknowledging the action characteristics of diverse social, i.e. communicative and material, actions. Within this research area I have therefore worked with three specialisations; Business Processes as Transformation and Co-ordination, Models for Business Interaction, and Inter-Organisational Processes. Some foundational publications are:
Goldkuhl G., Lind M. (2004) "Developing e-interactions – a framework for business capabilities and exchanges", the 12th European Conference on Information Systems (ECIS), June 14-16 2004, Turkku, Finland
Goldkuhl G., Lind M. (2008) Coordination and transformation in business processes: Towards an integrated view, Business Process Management Journal, Vol 14 (6), pp. 761-777
Lind M. (2006) “Determination of business process types founded in transformation and coordination”, Systems, Signs & Actions, Vol. 2 (1), pp. 60–81 [Download]
Lind M., Goldkuhl G. (2003) “The constituents of business interaction - generic layered patterns”, Data & Knowledge Engineering, Vol. 47 (3)
Lind M., Goldkuhl G. (2006) “Designing Business Process Variants - Using the BAT Framework as a Pragmatic Lens” in C. Bussler et al. (Eds.): BPM 2005 Workshops, LNCS 3812, pp. 408 - 420, 2006, Springer-Verlag Berlin Heidelberg 2006
Lind M., Salomonson N. (2007) Service Quality in Business Processes: Let the customer´s voice be heard, 19th Nordic Academy of Management Conference, Bergen, Norway [Download]´
Weigand H., Lind M. (2008) "On the Pragmatics of Network Communication" in Ågerfalk P. J., Delugach H., Lind M. (Eds.) Proceedings of the 3rd International Conference on the Pragmatic Web, ACM DL, pp. 49-58 (Best paper award!)
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Business Process Management has a strong orientation towards focusing the client of the business practice. An important standpoint is in which way the client can and should be involved in design and evaluation efforts of e-services provided by business practices. Within this research area the client of a business practice, involving private and/or public organisations, is put in focus. This could concern a single organisation or several organisations acting in networks. Closely related is also issues around e-government and services science. In order to focus the clients conception of services, both in inter-personal encounters and by the support of IT-based artifacts, i.e. self service technology, the notion of services science has been adopted. Within this research area I have worked with three specialisations; User Participation and Network Innovation, Pragmatic Conception of e-services, and Service Encounter. Some foundational publications are:
Albinsson L., Lind M., Forsgren O. (2007) "Co-Design: An approach to border crossing, Network Innovation" in Cunningham, P and Cunningham, M (Eds), Expanding the Knowledge Economy: Issues, Applications, Case Studies, Volume 4, Part 2, Amsterdam, IOS Press, pp. 977-983 [Download] (Best paper award!)
Allwood J., Lind M. (2008) Making the Web more Pragmatic - Exploring the Potential of some Pragmatic Concepts for IS Research and Development, The Inaugural meeting of The AIS Special Interest Group on Pragmatist IS Research (SIGPrag 2008) at International Conference on Information Systems (ICIS2008), France [Download]
Lind M, Goldkuhl G. (2008) "Categories of public e-services - an inquiry based on the e-diamond model" in Cunningham P., Cunningham M. (Eds.) Collaboration and the Knowledge Economy: Issues, Applications, Case Studies, IOS Press, Amsterdam, pp. 530-537 [Download]
Lind M., Forsgren O. (2008) "Co-design and Web 2.0: Theoretical foundations and application" in Cunningham P., Cunningham M. (Eds.) Collaboration and the Knowledge Economy: Issues, Applications, Case Studies, IOS Press, Amsterdam, pp. 1105-1112 [Download]
Salomonson, N., Lind M. (2006) Talking or Typing? - Using Conversation Analysis for Distinguishing the Role of Media in Service Encounters, IEEE International Conference on Services Systems and Services Management (ICSSSM06), October 25-27, Troyes, France [Download]
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Systems development practices are highly characterised by the support of normative guidelines, i.e. methods, for arriving at desired goals. An important task in the improvement of systems development practices (c.f. e.g. the area of Software Process Improvement and meta-development) is the analysis, development, and design of methods for systems development. Based on pragmatic foundations it therefore become essential to understand methods as such and which role they have in guiding human action. Within this research area I have worked with three specialisations; Analysis and Development of Methodologies for Systems Development, Improving Systems Development Practices, and Process Modeling as Practice. Some foundational publications are:
Goldkuhl G., Lind M., Seigerroth U. (1998) ”Method Integration: The Need for a Learning Perspective” in Magee J. N., Sommerville I. (Eds) Special Issue of the IEE Proceedings - Software and Distributed Systems Engineering Journal, Vol 145. (4), pp. 113-118
Lind M., Rittgen P. (2009) "Challenges of Co-Design: The Case of e-Me", to appear in Handbook of Research on Socio-Technical Design, Hershey, PA: Idea Group (to appear)
Lind M., Seigerroth U. (2003) “Team-based reconstruction for expanding organisational ability”, Journal of the Operational Research Society, Vol. 54(2), pp.119-129
Seigerroth U., Lind M. (2009) Bringing Contextual Dimensions into the improvement of Information System Development Practices, Hawaii International Conference on Systems Sciences (HICSS'42), Hawaii, U.S.A
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Research Methods for Information Systems Development
Within the IS-field diverse research approach and research methods are applied. Both quantitative and qualitative approaches are recommended among different researchers. Due to my conception of information systems on pragmatic foundations, information systems are regarded as social systems often technically implemented. My research orientation has therefore been strongly characterised as qualitative. My research approach has been empirically driven, inductive, theory development, where I strongly emphasise the role of cumulative knowledge development. Much of my research could be characterised as action research, design science, multi-grounded theory development, and development of practical theories. Within this research area I have worked with three specialisations; Multi-Grounded Theory, Dialectic Information Systems Research, and Research Education. Some foundational publications are:
Brorström B., Forsgren O., Lind M., Löfström M. (2008) Doktorsutbildning för framtidens förvaltningsdoktorander - ett strategidokument från Högskolan i Borås, Högskolan i Borås [Download]
Lind M., Goldkuhl G. (2002) ”Grounding of Methods for Business Change: Altering between Empirical, Theoretical and Internal Grounding” in Remenyi D. (Eds.) Proceedings of European Conference on Research Methodology for Business and Management Studies, MCIL, Reading, UK
Lind M., Goldkuhl G. (2005) “The Evolution of a Business Process Theory – the Case of a Multi-Grounded Theory”, accepted to QualIT – Challenges for Qualitative Research, November 23-25 2005, Brisbane, Australia (Best paper award!) [Download]
Lind M., Goldkuhl G. (2006) ”How to develop a Multi-Grounded Theory: The evolution of a business process theory”, Australian Journal of Information Systems (AJIS), Vol. 13 (2), pp 68-85 [Download]
Lind M., Melin U. (2003) “Dialectics in Information Systems Research - Potentials and Challenges” in Remenyi D., Brown A. (Eds.) Proceedings of the 2nd European Conference on Research Methodology for Business and Management Studies, MCIL, Reading, UK
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