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Katriina Murtonen,
Dept. of Information Studies
University of Tampere, Finland
Tuloksellisempaan tiedonhankintatutkimukseen: prosessianalyysi tiedontarpeiden ja
tiedonhankinnan tutkimuksessa [Towards more effective information seeking studies:
process-analysis in the service of research of information needs and information seeking].
Abstract
A process-analysis method developed for the study of information needs and information
seeking is presented here. The method was tested in a study carried out in the city
secretarial office of Pori in the summer 1990. Genuine information seeking processes
caused by tasks to be performed were described using work sheets constructed for this
purpose. Two classifications were adopted for the analysis of the collected material, one
for analysing the tasks and another for the analysis of the information required for
solving the task. This method reveals the relationships between different information
seeking phenomena. Knowledge of these relationships is a precondition to the planning of
an effective information system in an organization.
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