Business Process Management

To conceive organisational work as business processes during change work has been a popular approach since the late eighties. Business processes are often modelled as as-is and/or designed as to-be, but there are also other focal areas needed for informing change such as problem analysis, goal analysis, and strength analysis. On a pragmatic conception information systems are to be seen as action and communication systems. Outside the IS-field the basic conception of business processes has been to essentialise business processes as transformation, i.e. the transformation of input to output. To get information systems and business practices to play in concert it is however a need for acknowledging co-ordinative dimensions of business processes. From a pragmatic stance this is done in acknowledging the action characteristics of diverse social, i.e. communicative and material, actions. Within this research area I have therefore worked with three specialisations; Business Processes as Transformation and Co-ordination, Models for Business Interaction, and Inter-Organisational Processes. Some foundational publications are:

• Goldkuhl G., Lind M. (2004) "Developing e-interactions – a framework for business capabilities and exchanges", the 12th European Conference on Information Systems (ECIS), June 14-16 2004, Turkku, Finland

• Goldkuhl G., Lind M. (2008) Coordination and transformation in business processes: Towards an integrated view, Business Process Management Journal, Vol 14 (6), pp. 761-777

• Lind M. (2006) “Determination of business process types founded in transformation and coordination”, Systems, Signs & Actions, Vol. 2 (1), pp. 60–81 [Download]

• Lind M., Goldkuhl G. (2003) “The constituents of business interaction - generic layered patterns”, Data & Knowledge Engineering, Vol. 47 (3)

• Lind M., Goldkuhl G. (2006) “Designing Business Process Variants - Using the BAT Framework as a Pragmatic Lens” in C. Bussler et al. (Eds.): BPM 2005 Workshops, LNCS 3812, pp. 408 - 420, 2006, Springer-Verlag Berlin Heidelberg 2006

• Lind M., Salomonson N. (2007) Service Quality in Business Processes: Let the customer´s voice be heard, 19th Nordic Academy of Management Conference, Bergen, Norway [Download]´

• Weigand H., Lind M. (2008) "On the Pragmatics of Network Communication" in Ågerfalk P. J., Delugach H., Lind M. (Eds.) Proceedings of the 3^rd International Conference on the Pragmatic Web, ACM DL, pp. 49-58 (Best paper award!)

Other publications within the research area are:

• Eriksson O., Lind M. (2005) “Problems with Communication Quality in Commitment Management” in Goldkuhl G., Clarke R. J., Axelsson K. (Eds.) Proceedings of the International Workshop Communication and Coordination in Business Processes, Linköping University and University College of Borås, Sweden

• Eriksson O., Lind M. (2007) Commitment Management in the Context of Parallel Business Transactions, Systems, Signs & Actions, Vol. 3 (1), pp. 25-57 [Download]

• Goldkuhl G., Lind M. (2002) “Continuing the Dialogue: Generic Layers for Business Interaction” in Barjis J., Dietz J.L.G., Goldkuhl G. (Eds.) Proceedings of the Seventh International Workshop on the Language-Action Perspective on Communication Modeling, Delft University of Technology, The Netherlands

• Goldkuhl G., Lind M. (2004) "The generics of business interaction - emphasizing dynamic features through the BAT model" in Aakhus M., Lind M. (Eds.) Proceedings of the 9th International Working Conference on the Language-Action Perspective on Communication Modelling, Rutgers University, The State University of New Jersey, New Brunswick, NJ, USA

• Goldkuhl G., Lind M. (2008) "Grounding Business Interaction Models: Socio-Instrumental Pragmatism as a Theoretical Foundation" in Rittgen P. (eds.) Handbook of ontologies for business interaction, Hershey, PA: Idea Group, pp. 69-86

• Haraldson S., Lind M. (2005) ”Broken Patterns” in Goldkuhl G., Lind M., Haraldson S. (Eds.)  Proceedings of the 10^th International Working Conference on The Language Action Perspective on Communication Modelling, Linköping University and University College of Borås, Sweden

• Haraldson S., Lind M. (2006) “Contextual Understanding of Dyadic Relationships”, 4^th Intl Conf on Action in Language, Organisations and Information Systems (ALOIS), University College of Borås, Sweden [Download]

• Haraldson S., Lind M., Olausson J. (2006) “Invited chapter: Using UML Notation for Modeling Business Interaction” in Rittgen, P. (Ed.): Enterprise Modeling and Computing with UML, Hershey, PA: Idea Group

• Karltun J., Lind M., Goldkuhl G., Eklund J., Seigerroth U. (1999) ”Production Planning and Information Flow in a Business Process Context – Experiences from Change Projects in SMEs” in Axelsson J., Bergman B., Eklund J. (Eds) Proceedings of the International Conference on TQM and Human Factors – Towards Successful Integration, Linköping University, Sweden

• Lauder A., Lind M. (1999) “Legacy Systems: Assets or Liabilities? A Language Action Perspective on Respecting and Reflecting Negotiated Business Relationships in Information Systems”, Working paper, Borås Studies of Information Systems, University College of Borås, Sweden

• Lind M. (1996) ”Business Process Thinking in Practice” in Dahlbom B., Ljungberg F., Nuldén U., Simon K., Sorensen C., Stage J. (Eds) Proceedings of the 19^th Information Systems Research Seminar in Scandinavia, Göteborg University, Sweden

• Lind M. (1996) ”Affärsprocessinriktad förändringsanalys – utveckling och tillämpning av synsätt och metod”, Licentiate thesis, Department of Computer and Information Science, Linköping University

• Lind M. (1996) ”Indelning och avgränsning av affärsprocesser”, presenterat på VITS Höstkonferens 1996, 19-21 november 1996, Högskolan i Borås

• Lind M. (1997) ”Metodstöd vid analys av affärsprocesser – indelning och avgränsning av affärsprocesser”, presenterat på VITS Höstkonferens 1997, 4 december 1997, Internationella Handelshögskolan i Jönköping

• Lind M. (1998) “Research summary: How to delimit and divide business processes – a basis for theory and method driven business modelling”. presented at PhD consortium at the 6th European Conference on Information Systems (ECIS), June 4-6 1998, Aix-en-Provence, France

• Lind M. (2000) ”Referensmodell för processbestämning – kriteriebehov för bestämning av processtyper och variantprocesser”, presenterat på ”Processer och sedan …? – en konferens om processorientering”, 16 maj 2000, Linköpings universitet

• Lind M. (2001) ”Från system till process – kriterier för processbestämning vid verksamhetsanalys”, PhD thesis, Department of Computer and Information Science, Linköping University

• Lind M. (2002) “Dividing Businesses into Processes – Foundations for Modelling Essentials” in Liu K., Clarke R.J., Andersen P.B., Stamper R.K., Abou-Zeid E. (Eds.) IFIP TC8 / WG8.1 Working Conference on Organizational Semiotics: Evolving a Science of Information Systems, Kluwer Academic Publishers

• Lind M. (2003) “The Diversity of Work Practices - Challenging the Existing Notion of Business Process Types” in Goldkuhl G., Lind M., Ågerfalk P.  (Eds.) Proceedings of Action in Language, Organisations and Information Systems, Linköping University, Sweden

• Lind M., Goldkuhl G. (1997) ”Reconstruction of Different Business Processes – a Theory and Method Driven Analysis” in Dignum F., Dietz J. (Eds) The Language/Action Perspective - Proceedings of the Second International Workshop on Communication Modelling, Eindhoven University of Technology, The Netherlands

• Lind M., Goldkuhl G. (1998) “Service Development as Action and Communication – from Process Reconstruction to Process Redesign”, accepted to the Twelfth Biennial ITS Conference (ITS’98) - Beyond Convergence, June 21-24 1998, Stockholm, Sweden

• Lind M., Goldkuhl G. (2001) ”Generic Layered Patterns for Business Modelling” in Schoop M., Taylor K. (Eds) Proceedings of the Sixth International Workshop on the Language-Action Perspective on Communication Modelling,  Aachen University of Technology, Germany

• Lind M., Goldkuhl G. (2001) “Layered Patterns for Business Interaction”, ACM SIGGROUP Bulletin, August  2001/Vol. 22 (2)

• Lind M., Goldkuhl G. (2002) “Questioning two-role models or who bakes the pizza?” in Barjis J., Dietz J.L.G., Goldkuhl G. (Eds.) Proceedings of the Seventh International Workshop on the Language-Action Perspective on Communication Modeling, Delft University of Technology, The Netherlands

• Lind M., Goldkuhl G. (2005) “Designing business process variants”, accepted to the Business Process Design Workshop at the Third International Conference on Business Process Management, September 5-8 2005, Nancy, France

• Lind M., Hjalmarsson A., Olausson J. (2003) "Modelling interaction and co-ordination as business communication in a mail-order setting" in Weigand H., Goldkuhl G., de Moor A. (Eds) Proceedings of the 8th International Working Conference on the Language-Action Perspective on Communication Modelling, Tilburg University, The Netherlands

• Lind M., Olausson J. (2004) "Balancing Horizontal and Vertical Co-ordination in Business Transactions - Towards a Clarification of the Role of IT-systems in an E-commerce Setting" in Goldkuhl G., Lind M., Cronholm S. (Eds.) Proceedings of Action in Language, Organisations and Information Systems, Linköping University, Sweden

• Lind M., Persborn M. (2000) “Possibilities and Risks with a Knowledge Broker in the Knowledge Transfer Process”, accepted to the 42nd Annual Conference of the Operational Research Society, September 12-14 2000, University of Wales, Swansea, UK

• Lind M., Reijswoud V. E. van (1998) “Modelling Business Communication Differently - A Comparison between Business Action Theory and Dynamic Essential Modelling of Organisations”, Working paper, Borås Studies of Information Systems, University College of Borås, Sweden

• Olausson J., Lind M. (2005) “Modelling Assignments”, accepted to the 14th Conference on Information Systems Development, August 15-17 2005, Karlstad University, Sweden

• Petersson J., Lind M. (2005) “Towards the Concept of Business Action Media: Frameworks for Business Interaction in an Electronic Marketplace Setting” in Ågerfalk P. J., Bannon L., Fitzgerald B. (Eds.) Proceedings of the Third International Conference on Action in Language, Organisations and Information Systems, University of Limerick, Ireland

• Reijswoud V.E. van, Lind M. (1998) ”Comparing Two Business Modelling Approaches in the Language Action Perspective” in Goldkuhl G., Lind M., Seigerroth U. (Eds) Proceedings of the Third International Workshop – The Language Action Perspective on Communication Modelling, Jönköping International Business School, Sweden

Some publications reporting from experience in applying Change Analysis and Process Modelling are:

• Andersson B., Lind M., Olausson J. m fl (2003) Processkartläggning av Haléns - identifiering av postorderkaraktäristika, Fallstudierapport, Högskolan i Borås

• Blanc N-G., Lind M., Olausson J. m fl (2003) Processkartläggning av H&M Rowell identifiering av postorderkaraktäristika, Fallstudierapport, Högskolan i Borås

• Edström A., Forsgren O., Lind M., Olausson J., Blanc N-G., Claesson K. O., Halvarsson A., Törnblom U. (2003) Distanshandelns processer – samman­fattande analys från kartläggning av tre postorderföretag, Fallstudierapport, Högskolan i Borås

• Halvarsson A., Lind M., Olausson J. m fl (2003) ”Processkartläggning av NetOnNet - identifiering av postorderkaraktäristika”, Fallstudierapport, Högskolan i Borås

• Haraldson S., Lind M., Palmquist A. m fl (2004) Interorganisatorisk process­kartläggning - samarbetet Total Logistik, Guldfynd, slutrapport, Fallstudie­rapport, Högskolan i Borås

• Haraldson S., Lind M., Rittgen P. m fl (2004) Interorganisatorisk process­kartläggning - samarbetet Total Logsitik, Hemtex, slutrapport, Fallstudierapport, Högskolan i Borås

• Hedberg P., Lind M. (1999) ”Förbättringsprojekt på ett konsultföretag - erfarenheter från en processinriktad verksamhetsdiagnos”, Förändringskraft, 23 januari 1999, Linköpings universitet

• Hedberg P., Lind M. (1999) ”Förändringsprojekt på ett konsultföretag”, Sundsvall-42 ”ADB i verksamhetens tjänst”, 19-21 oktober 1999, Sundsvall

• Lind M. (1995) ”Affärsprocesstänkande i tillämpning”, presenterat på ”VITS Höstseminarium 1995”, 22-23 november 1995, Linköpings universitet

• Lind M. (1997) ”Affärsinriktad förändringsanalys”, presenterat på Sundsvall 42 ”ADB i verksamhetens tjänst”, 14-16 oktober 1997, Sundsvall

• Lind M. (1998) ”Affärsinriktad förändringsanalys – en metod för att skapa förutsättningar för goda affärer” i Söderbom A. (Eds.) Reports on Business and Informatics, No 1, University College of Borås, Sweden

• Lind M. (2002)  “Business Processes, Information Systems and Change – Proposal for Further Research” in Bubenko J. Jr., Wangler B. (Eds.) Proceedings of the Second Conference on the Promotion of Research in IT at New Universities and University Colleges in Sweden, The Knowledge Foundation, Sweden

• Lind M., Goldkuhl G. (1997) ”Rekonstruktion och redesign av internprocesser - utveckling av tjänsteutvecklingsprocessen inom ABB Infosystem”, presenterat på “konferens om processinriktad verksamhetsutveckling”, 21 maj 1997, Linköpings universitet

• Lind  M. (1995) “Affärsprocessinriktad förändringsanalys – utveckling, tillämpning och erfarenheter”, presenterat på  ”Linköpings InformationsSystem­Seminarium 1995”, 30 maj 1995, Linköpings universitet

• Seigerroth U., Lind M. (1997) ”Affärsprocesstänkande i samband med en verksamhetsdiagnos på ett trävaruföretag”, presenterat på “konferens om process­inriktad verksamhetsutveckling”, 21 maj 1997, Linköpings universitet

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